Washing Machine Not Draining? Here's What's Really Going On

Opening the door to a puddle of grey water is one of the most common washing machine faults we see — and one of the easiest to fix.

The number one cause is a blocked drain pump filter. Most front-loaders have a small access panel at the bottom-right. Lay towels down, unscrew the filter and clear out any coins, hair clips or debris.

If the filter is clean, check the drain hose at the back for kinks or a blockage where it enters the standpipe.

Still no drainage? The drain pump itself may have failed — you'll usually hear it humming without water actually moving. That's a straightforward repair, and it's exactly the kind of job we stock parts for in-van.

A washer that won't drain will often refuse to spin, because modern machines detect water and disable spin for safety. Fix the drainage and the spin cycle usually returns.

If your washer is throwing an error code, note it down before you call — it helps us bring the right part first time.